Airmail - Your Mail With You App Reviews

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Enjoy It

Airmail continues to get better.

Doesnt work with Exchange

Works ok with hotmail but doesnt work with Outlook Exchange so the account I get the most email in doesnt work. If Id known that Id have saved my money. UPDATE 7/22/17 - Still doesnt work with Outlook exchange (my busiest email account), but I do use it a lot now for my personal email and its great. Rating adjusted from 1 to 3 stars.

Annoying flaws

I love the design and functionality. As soon as I installed the app, all my emails in one account always got automatically marked as read. Contacted tech support and they said they would talk to developers and email me when fixed. Back to Apples native app for me.

Apple gave the wrong award

Update on 7/21 Downloaded for less than 24 hours and already crashed 4 time, including one losing a long draft. What can I say ... After this many times of trying, I think its not that they dont care, its because they are not capable for doing it well ... Update on 6/16 After apples design reward, I decided to give it another try. I do like its feature set after all. Within two days, I already had several crashes. One of them is after composing a long email, and everything got lost. SAME AS BEFORE. After this long, developers NEVER looked into this crash issue. I just cannot believe how careless they are. Just in case you are wondering how to reproduce these crashes, its easy. Get an iPhone 6/6+, create a long email thread, and it will crash soon. ONE STAR FOR CARELESS DEVELOPERS. Update on 4/13 ---------- After using Spark for weeks, I noticed AirMail got an update. So I decided to give it another chance. First, I have to say the recent release makes this app slightly better -- search is faster, the most recent conversations pop in first (come on! Why originally the oldest emails showed up first?!) Hence one more star. But as to crash, still the same. I have a thread with 70 emails and it crashes every single time. Also, developers, please stop asking me to send you video. I assume you do have crash logs on your server, do you? Finally this release was really badly organized. My app simply couldnt start. I had to delete and redownload. Dont say you are doing maintenance while most likely you messed up your server side. You better catch fast -- once Spark has native gmail label support, Ill drop AirMail in a heartbeat, if it still doesnt improve. Original review -------------- If you have a long thread, it crashes; if you have a bigger attachment, it crashes; if you tap around, it crashes. And these issues have bee there for years! Hello? Any developer here? To AirMail Developers: you are so detached from your users. Just get an iPhone 6/6+, create a thread with a few back and forth replies with attachments, you will see the crash. I see it in daily basis. Also, the search is really really slow, and bad result. Already move to Spark. Way better.

Customer Service

Sarahs customer service was amazing. Very quick with her emails back to me. She was extremely specific and detailed with the instructions she gave to fix my issue. Thank you Sarah!!

Very happy with app and support

I have been using airmail for several months to manage 4 email accounts. All accounts were either gmail, exchange or outlook based. My daily email volume was very heavy and I was able to much more easily manage all accounts, archive and file emails and retrieve all emails on demand. I needed to add yet another account which was NOT from one of the major email servers. It was easily added and then imported using iCloud to my other devices ( Iphone and Macbook pros). However, I was not getting consistent synching across all devices for every action - this had never happened before and I sent a note to customer support. Within 10 minutes, I had the answer from Sarah from customer support and was able to reconfigure my server settings within a matter of minutes with her guidance. All is working great and I continue to be a big fan of both the application which is very robust and now the customer support team!

Great update

The last update has been simply amazing. There used to be a delay in downloading emails from Outlook but that seems resolved and also the Watch app is working very well now. I want to say keep things just as they are but I know there will be updates again. Keep up the good work though!

Hmm...

Update: Just installed this new version. All of the issues remain. Oh, well maybe next time. --------------------------------------- Update: Airmail has to many issues with images. Ive sent Bloop all kinds of Data. Unfortunately they are unable to figure it out.

Special App

Edit 5 (1.6.7) (July 20, 2017) If one reads the reviews people really want this app to succeed and become the product it should be. We keep coming back to download and update reviews for a reason. Whats here is unique and special. Lets see about this update. Edit 4 Last update brought back old problems badly. Edit 3 Last version improved a bunch of stuff. This version just says "bug fix" lets see how it turns out. Airmail email app is my daily driver now that it works. (Was using stock mail.app) Edit 2 Ill rate 5 stars for now. Lets see if this update squashes bugs. Edit 2.1 -> Smoother sync and emails actually show up in a timely fashion! Edit 1 Ill rate 2 stars for now. The developers still need to fix sync speed, and other small bugs. Email is slow to update. The app needs work, but overall what is here is great. Meanwhile, Ill try one of the other email apps out there which you probably know of. (Spark, outlook, Alto, etc)

Super buggy especially with images

Been using this app for 6months now and with each update I hope the bugs will be addressed. Images is the main cause of the bugs. Also there is no auto image scaling (small, medium, large original) and this is super frustrating especially if you work in the creative ind.

Great on iPad Pro

Ive been using Airmail on iPhone for about a year now, but recently got an iPad Pro. Airmail is optimized for the new 10.5, and man is it fast. I really like all of the features, particularly the snooze, and follow up features. I had a small issue with app, but when I emailed support they got back to be immediately, and they kept following up until we got it figured out. I was talking to Steven and Sarah, they were both awesome. I would love to see Airmail include more contact management features, like the ability to connect social profiles to contacts in the app. Overall, I think Airmail is the go to app for mail on iOS.

The best client for iOS but buggy.

EDIT FOR LATEST: gmail filters bug STILL IN VERSION after I was told it would be sent as priority to Devs I sent in a report about an issue with using *@* filters in gmail to never send to spam - every email that gets sent triggers a notification. I sent detailed pics, exported copy of my filters, pictures, EVERYTHING. when the new version came out I saw bug fixes and was so excited aaaaaand nothing. I reemailed support and they had idea what I was talking About. Listen I love the app, support is ridiculously fast, but it all doesnt matter if the bugs are not being followed up on. EDIT: its true that only one email was sent and I unsubscribe but please please please dont send me an email and mess with my productivity/sleep (I am a night shift worker) to tell me u won an Apple reign award.

Needs a fix

I love this app. Its been my go to for all my gmail, yahoo, AOL, IMAP, and POP3 accounts (I use Outlook for my O365 accounts). The last couple of updates, however, Ive had some synching issues like others. Also, the app often wont open. It shoes the white screen with logo, then crashes. Its been beyond frustrating. I cant quite give it 1 star, though. Thats how much I do appreciate this email client.

1.6.6

Tip for users having problems with 1.6.5 and 1.6.6 ..... undocumented. Go to settings of all your gmail accounts > server settings > refresh tokens. Then go to settings on each gmail account and click Reset message cache. Seems to fix the horrible problems I have been experiencing. Will test over next 24 hours and confirm. Thanks to Airmail support for these suggestions but this should be documented.

Quite satisfied.

Well designed application. Easy to use although laborious on few aspect. Printing and PDF layout is excellent. Read receipts doesnt seem to work, though. For me, it fulfills most of my needs.

Really buggy...

I thought that I had reviewed AirMail before now, but it cannot be found. I used to LOVE AirMail – and still do. However, most recent update not only did not fix the syncing problem I was having, it is now showing "Inbox Zero" every time I try to delete a message. Thankfully, the messages are still found on my desktop version. Syncing has always been slow and buggy on iOS, but the great functionality still outweighed the buggy syncing. Not so much any more. Im sure theyll fix it, but beware purchase or update before then...

Used to be great

Airmail used to be my primary mail app and it worked great for a while. It keeps going down hill with every update. This last update I cant even get into my gmail. I keep getting directed to sign in to my account then when I do it directs me to another sign in. Its like the worm hole of sign in. If I click "done" my screen is just blank. Really dropping the ball here Airmail. Get it together.

Fantastic Support again

Ive been enjoying using Airmail on Mac, iPhone, and iPad for a while. After spending a lot of time recently dealing with over 1000 messages on the Mac and vowing to keep it at Inbox 0, I found the iOS devices still had a zillion messages. Steven from their live support was able to give me the fix (Please go to Airmail Settings > [Account] > Reset Message Cache.) and everything was good. That kind of solid support is priceless. Steven came through again using email support this past weekend solving an issue I had after installation on a new iPad.

Deleted review?

I have been adding on to my review over the last few updates. Today I noticed it had been removed. This email program is garbage with the latest update. Badge count doesnt sync correctly, buggy, etc. Other reviews reflect my feelings. Used to be the best email app out there.

Getting worse and worse

UPDATE: This app is getting extremely frustrating. The last several updates have supposedly improved the sync. It seems to have gotten worse every update. Going back to the native mail app. This was a colloossal waste of$4.99 The apps feature set is far superior to anything else but its performance still falls behind a majority of the free email apps. Not worth the price paid.

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